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Every account you hold at ergobet is governed by a clear set of terms — covering how your data is handled, what access rights you hold, and how to raise a question through our support channels. These policies apply where local law in Indonesia permits access, and we've written them to be readable, not buried in legalese.
Our legal framework sets out the rules that apply when you open and use an ergobet account. Access to the platform, including the ability to fund your account via OVO, GoPay, or DANA, is subject to the laws and regulations of your region — we do not extend service where local law does not permit it. Within eligible regions in Indonesia, your account is bound by the version of these terms active at the time you registered, plus any updates communicated through the account dashboard. We keep this policy in plain language on purpose. If a clause changes in a way that affects how you use your account or how your funds are processed, you will see a notice when you next log in. Your continued use of the account after that notice constitutes acceptance of the revised terms. If you disagree with any revision, you have the right to close your account and request that your remaining wallet balance be returned through the same e-wallet route — OVO, GoPay, or DANA — you used to deposit. Requests of that kind are handled through the support channel listed in this page. This policy does not override applicable Indonesian consumer protection law. Where a legal right exists under local law, these terms do not diminish it.
Deposits and withdrawals via OVO are governed by the transaction terms set out in your account and by OVO's own service conditions.
GoPay transactions on ergobet follow the payment terms shown at checkout. Disputes over GoPay transfers are handled through account support.
DANA wallet activity appears in your ergobet transaction history. Eligibility for DANA routes depends on your region and current account status.
Not every part of the ergobet experience falls under the same policy clause. This section clarifies where these terms apply and where a separate or third-party policy takes over — so you know exactly which document governs each part of your experience.
Registration, login, identity verification, and account closure are fully within the scope of this policy. The rules here govern how we manage your account record and what steps you can take to review or close it.
Deposits and withdrawals made through OVO, GoPay, and DANA are covered by our transaction terms. The specific limits and verification steps shown in your account dashboard apply at the time of each transaction.
Game titles, odds displays, and lobby content are governed by separate content and fair-play terms. Those terms are accessible from the account menu and set out how results are generated and displayed.
Services provided by OVO, GoPay, DANA, or any other external payment or identity provider operate under that provider's own terms. ergobet is not responsible for changes to a third-party provider's policies.
You have several concrete actions available to you at any time under this policy. You can request a copy of the transaction and account activity records held against your account — the request form is in your account dashboard under Account Settings. If you believe a detail in your account profile is incorrect, such as a registered email address or linked e-wallet, you can submit a correction request through the same dashboard. Questions about how a specific policy clause applies to your account can be sent to our support team directly, and we will respond in writing. If you want to close your account entirely, the closure option is in Account Settings; any wallet balance at the time of closure will be returned to the last verified OVO, GoPay, or DANA account used for a deposit.
Access your full transaction history and account log from the Account Settings page after login. Records are available for the period shown in the dashboard.
Submit a correction request for any profile field — registered name, email, or linked e-wallet — through Account Settings. Changes are confirmed by email once processed.
Send written queries about any clause to our support team via the contact route listed on this page. We respond to policy questions in writing for your records.
Close your account at any time from Account Settings. Any remaining balance returns via your verified e-wallet route before the account is deactivated.
For any question about your account rights, a transaction record, or a specific policy clause, you can reach the ergobet support team through the channels below. Policy queries are handled separately from general account help — use the dedicated policy contact route for the fastest written response.
Open the chat widget from your account dashboard after login. Live chat handles policy questions alongside general account support.
Send your policy query in writing to our support address listed in Account Settings. Written responses are provided for policy and rights requests.
The Account Settings section in your dashboard is the starting point for self-service rights requests — transaction records, correction forms, and closure are all there.
ergobet handles your account data according to the terms set out in this policy and in line with applicable Indonesian data protection principles. Here is what that means in practice: what we store, how long we keep it, who can request changes, and how to reach us if something needs to be corrected.
We store account profile information, transaction records, and login history for the period required by applicable regulations. The specific retention window shown in your account dashboard reflects the current requirement for your account type.
ergobet uses session cookies to keep you logged in and functional cookies to remember your account preferences. No advertising cookies are set without your consent. Cookie settings are accessible from the footer of every page.
Your account is protected by password authentication and, where enabled, a verification step tied to your registered email or phone. We recommend keeping your login credentials separate from your OVO, GoPay, or DANA app passwords.
To update stored account data or query a retention decision, use the correction request form in Account Settings or contact our support team in writing. We confirm all data changes by email before applying them.
These are the questions we receive most often about our legal terms, account rights, and how to act on them. If your question is not here, reach the support team through the contact channels listed above.
This policy applies to anyone who opens or holds an ergobet account in an eligible region where local law permits access. If you are accessing ergobet from Indonesia and local law in your region permits it, these terms govern your account from the moment of registration.
Log in to your ergobet account and go to Account Settings. Your full transaction history — including OVO, GoPay, and DANA deposits and withdrawals — is listed there. Records are available for the retention period shown in the dashboard.
Any verified balance remaining in your ergobet wallet at the time of closure will be returned to the last OVO, GoPay, or DANA account used for a confirmed deposit. You initiate closure from Account Settings, and the return is processed through the same e-wallet route.
Yes. Use the correction request form in Account Settings to update a registered email address, linked e-wallet, or profile field. We confirm all changes in writing to your registered email before applying them, so you have a record of the update.
If ergobet updates these terms and you do not accept the revision, you have the right to close your account before the new terms take effect. The effective date of any revision is shown in the dashboard notice. Contact our support team in writing if you need more time or have a specific question about the change.
Our terms govern how ergobet processes your transaction requests. However, DANA, GoPay, and OVO each operate under their own separate service conditions. For disputes that originate within the e-wallet app itself rather than your ergobet account, you would need to contact that provider directly.